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Stomatologija 2014; 16 (4): 144-152 636 KB

Quality management and job related factors predicting satisfaction of dental clinic staff in Estonia

Eda Merisalu, Georg Männik, Kaja Põlluste

Summary

Objective. The aim of the study was to explore the role of managerial style, work environment factors and burnout in determining job satisfaction during the implementation of quality improvement activities in a dental clinic.

Method. Quantitative research was carried out using a prestructured anonymous questionnaire to survey 302 respondents in Kaarli Dental Clinic, Estonia. Dental clinic staff assessed job satisfaction, managerial style, work stress and burnout levels through the implementation period of ISO 9000 quality management system in 2003 and annualy during 2006–2009. Binary logistic regression was used to explain the impact of satisfaction with management and work organisation, knowledge about managerial activities, work environment and psychosocial stress and burnout on job satisfaction.

Results. The response rate limits were between 60% and 89.6%. Job satisfaction increased significantly from 2003 to 2006 and the percentage of very satisfied staff increased from 17 to 38 (p<0.01) over this period. In 2007, the proportion of very satisfied people dropped to 21% before increasing again in 2008–2009 (from 24% to 35%). Binary logistic regression analysis resulted in a model that included five groups of factors: managerial support, information about results achieved and progress to goals, work organisation and working environment, as well as factors related to career, security and planning. The average scores of emotional exhaustion showed significant decrease, correlating negatively with job satisfaction (p<0.05).

Conclusion. The implementation of quality improvement activities in the Kaarli Dental Clinic has improved the work environment by decreasing burnout symptoms and increased job satisfaction in staff.

Key words: mandible, monozygotic twins, cephalometrics.

Received: 17 09 2013

Accepted for publishing: 20 12 2014

¹Department of Public Health, University of Tartu, Estonia

²Almacon LLC, Estonia

³Department of Internal Medicine, University of Tartu, Estonia

Eda Merisalu¹ – Dr. Med. Sci

Georg Männik² – Dr. Med. Sci

Kaja Põlluste³ – PhD

Address correspondence to Dr. Eda Merisalu, Department of Public Health, Faculty of Medicine, University of Tartu, 19 Str Ravila, 50411 Tartu, Estonia.

E-mail address: eda.merisalu@ut.ee



	Baltic Dental and Maxillofacial Journal

December, 2014, Vol. 16, No. 4 CONTENTS REVIEWS Hemophilia and oral health Ruta Zaliuniene, Vytaute Peciuliene, Vilma Brukiene, Jolanta Aleksejuniene 127-131 SCIENTIFIC ARTICLES IRF6 AP-2a binding site promoter polymorphism is associated with oral clefts in Latvia Kristīne Krasone, Baiba Lāce, Ilze Akota, Rūta Care, Kathleen Deeley, Erika C. Küchler, Alexandre R. Vieira 132-136 Mandibular morphology in monozygotic twins: a cephalometric study Mantas Šidlauskas, Loreta Šalomskienė, Irena Andriuškevičiūtė, Monika Šidlauskienė, Žygimantas Labanauskas, Antanas Šidlauskas 137-143 Quality management and job related factors predicting satisfaction of dental clinic staff in Estonia Eda Merisalu, Georg Männik, Kaja Põlluste 144-152 REVIEWS Biologically active substances in bone morphogenesis. Literature review Stasys Bojarskas, Regimantas Simuntis 153-160 © 2014 Stomatologija		Stomatologija 2014; 16 (4): 144-152 636 KB Quality management and job related factors predicting satisfaction of dental clinic staff in Estonia Eda Merisalu, Georg Männik, Kaja Põlluste Summary Objective. The aim of the study was to explore the role of managerial style, work environment factors and burnout in determining job satisfaction during the implementation of quality improvement activities in a dental clinic. Method. Quantitative research was carried out using a prestructured anonymous questionnaire to survey 302 respondents in Kaarli Dental Clinic, Estonia. Dental clinic staff assessed job satisfaction, managerial style, work stress and burnout levels through the implementation period of ISO 9000 quality management system in 2003 and annualy during 2006–2009. Binary logistic regression was used to explain the impact of satisfaction with management and work organisation, knowledge about managerial activities, work environment and psychosocial stress and burnout on job satisfaction. Results. The response rate limits were between 60% and 89.6%. Job satisfaction increased significantly from 2003 to 2006 and the percentage of very satisfied staff increased from 17 to 38 (p<0.01) over this period. In 2007, the proportion of very satisfied people dropped to 21% before increasing again in 2008–2009 (from 24% to 35%). Binary logistic regression analysis resulted in a model that included five groups of factors: managerial support, information about results achieved and progress to goals, work organisation and working environment, as well as factors related to career, security and planning. The average scores of emotional exhaustion showed significant decrease, correlating negatively with job satisfaction (p<0.05). Conclusion. The implementation of quality improvement activities in the Kaarli Dental Clinic has improved the work environment by decreasing burnout symptoms and increased job satisfaction in staff. Key words: mandible, monozygotic twins, cephalometrics. Received: 17 09 2013 Accepted for publishing: 20 12 2014 ¹Department of Public Health, University of Tartu, Estonia ²Almacon LLC, Estonia ³Department of Internal Medicine, University of Tartu, Estonia Eda Merisalu¹ – Dr. Med. Sci Georg Männik² – Dr. Med. Sci Kaja Põlluste³ – PhD Address correspondence to Dr. Eda Merisalu, Department of Public Health, Faculty of Medicine, University of Tartu, 19 Str Ravila, 50411 Tartu, Estonia. E-mail address: eda.merisalu@ut.ee